1. Eligibility for Returns
At Media Flayer, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair, transparent, and accommodating. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within 1 day from the date of purchase.
- Proof of purchase, such as the order number or receipt, is required.
2. Returns Process
Initiating a Return
To initiate a return, please follow these steps:
- Log in to your account on our website.
- Navigate to the “Order History” section.
- Select the order containing the item you wish to return.
- Follow the instructions to submit a return request.
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
3. Refund Process
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method. Please allow 3 business days for the refund to reflect in your account.
Certain items are not eligible for return, including:
- Personalized or customized products.
- Gift cards.
- Downloadable software or digital products.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [email protected]. with details and supporting photographs. We will guide you through the replacement or refund process.
6. Contact Us
If you have any questions or concerns regarding our return policy, feel free to contact our customer service team at [customer service email] or [customer service phone number].
7. Policy Updates
Media Flayer reserves the right to update or modify this return policy at any time. Please review this page periodically for any changes.
Thank you for choosing Media Flayer. We appreciate your trust in our products and services.